Website T&Cs

If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Worstead Estate’s relationship with you in relation to this website.

The term ‘Worstead Farms Ltd’, ‘Worstead Estate’ or ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • You may not create a link to this website from another website or document without Worstead Estate’s prior written consent.
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.

 

Copyright

This website is published by Worstead Farms Ltd. Unless stated otherwise the website and all of the materials it contains are protected by copyright and may not be reproduced other than when downloaded and viewed for private, non-commercial purposes only. It is not to be otherwise copied, reproduced, republished, downloaded, posted, adapted, broadcast or transmitted without the prior written consent of Worstead Estate or that of the copyright owner. All other rights reserved.

 

 

Accessibility Policy

Worstead Estate have built this website so it is as accessible as possible for all our users. Using standards compliant code, we are confident this meets guidelines as outlined by the W3C.

This site uses the most modern techniques for website construction. If you are using an older browser, you may experience limitations.

 

 

GDPR

Who we are

This privacy policy relates to Worstead Farms Limited.

Worstead Farms Limited (“We/us”) treat the privacy of our customers and website users very seriously and we take appropriate security measures to safeguard your privacy. This policy explains how we protect and manage any personal data you share with us and that we hold about you, including how we collect, process, protect and share data. This privacy policy has been written to comply with the new privacy laws better known as General Data Protection Regulation (GDPR).

Data Protection Officer 

We have appointed the Farm Secretary as Data Protection Officer who will endeavour to ensure that all personal data is processed in compliance with this policy and other principles set out in the GDPR.

Personal Data

*Personal data means any information that may be used to identify a living individual, including, but not limited to Company name, a first and last name, a home or other physical address and an email address or other contact information, whether at work or at home.

How we obtain your personal data

We may collect your personal information directly from you, or from another source, including: –

Information provided by you

You may provide us with personal data either via email, via an online application or over the telephone, as well as by enquiry forms and business card exchange. This includes name, trading details, contact numbers, email address and may include bank details. We use this information in order to manage and administer your financial transactions with us and for quotation purposes and marketing.

We may also keep information contained in any correspondence you may have with us by post or by email.

The lawful basis for us holding and processing your personal data may be based on one or more of the following:-

  • You have given us consent to send you information about products and services offered by us and our group companies;
  • It is necessary to provide the quote or product or service you have requested, e.g. if you wish to purchase goods from us, we will need to take details of some personal information (for example details of your name, address, date of birth, bank details);
  • If we have a legal or regulatory obligation to process your personal data for example, if we updated our Terms and Conditions we would be obliged to send you information regarding this change;
  • If we have legitimate interests for holding your personal data.

What is a legitimate interest?

A legitimate interest is established when we have a business or commercial reason to use your information and your rights and interests do not outweigh this.

What do we use your information for? 

  • To ensure compliance with business policies such as, security or internet use.
  • Operational reasons, such as improving efficiency, training and the standard of our products/services;
  • To ensure commercially sensitive information is kept confidential;
  • To collate statistical information in relation to our business e.g – number of customers;
  • To update our customer records and; internal record keeping;
  • To ensure safe working practices, staff administration and assessments;
  • To market our services.

Our reasons for using your personal information

  • To perform a contract or to provide a product or service to you;
  • To ensure we are following our own internal procedures to ensure we deliver the best service to you;
  • To ensure we deliver services to you in the most efficient way;
  • To protect your commercially valuable information;
  • To comply with our legal and regulatory obligations;
  • To ensure we can keep in touch with our customers;
  • To comply with our legal and regulatory obligations to manage our employees;
  • To promote our business to past, existing and future customers;

We will only ever process special categories of your personal data with your explicit consent and if we feel it is necessary to do so.

If you do not wish us to collect and use your personal information in these ways, it could mean that we are unable to deliver the products and services to you.

Information we collect from other sources

We only obtain information from third parties if this is permitted by law. We may also access other sources of information relating to you from public sources, for example, to verify your identity. This information (including your name, address, email address etc.), as relevant to us, will only be obtained from reputable third-party companies that operate in accordance with the GDPR. You will already have submitted your personal data to these companies and specifically given permission to allow them to pass this information to other companies that provide similar or complementary products and services to those we offer.

How we use your personal data

We will only use your personal data to the extent that it is necessary, fair and lawful to do so. We will only use that information to the extent it is required. We will take reasonable steps to protect your personal data, including any financial details, in a way which meets the requirements of the GDPR. concerning data protection.

Keeping your data secure

We take your privacy seriously and have put steps in place to keep your data secure. We use the following measures to safeguard your personal data:

  • Storing all forms of your personal data in a secure environment;
  • Providing staff training on the importance of keeping your data safe;

These steps help minimise the risk of your personal information being accidentally lost or used or accessed in an unauthorised way.

Furthermore, we and all of our staff are required to respect the personal data and privacy of others. We therefore have a policies and procedures in place to deal with any suspected data breach so that we can quickly act to minimise any potential damage caused.

Sharing Information

We will keep information about you confidential and we will from time to time share your personal data (to the extent required only) for the purposes of audit and compliance monitoring. We will only disclose your information with third parties with your express consent when it is required to fulfil your requirements. We may also disclose information to law enforcement agencies or regulatory bodies for the purposes of crime prevention and detection. 

Transfer of your personal data outside of the European Economic Area (EEA)

We do not currently transfer your personal data outside of the EEA. If in the future we propose to do so, we will write to you to tell you and make sure that the receiver agrees to provide the same or similar protection as we do and that they only use your personal data in accordance with our instructions.

How long do we keep this information about you?

We will only retain your personal data for as long as reasonably necessary taking into account the length of time we need to perform our services or meet your requirements. We will also retain your data for as long as we may be required for us to meet any legal, statutory and regulatory obligations.

We will not retain your data for longer than reasonably necessary. These reasons can vary from one piece of information to the next. In all cases our need to use your personal information will be reassessed on a regular basis and information which is no longer required will be disposed of securely.

Data destruction

When data held in accordance with this policy is destroyed, it must be destroyed securely in accordance with best practice at the time of destruction.

Information about third parties

Information we process may also include information about third parties such as your employees whose details you supply to us. If you provide us with information on behalf of someone else, you confirm that the other person has agreed that you can:

  1. give consent on his or her behalf to the processing of his or her personal data;
  2. receive on his or her behalf data protection notices and;
  3. give consent to the processing of his or her potentially sensitive data.

Reasons for processing data  

We process information about you for the following reasons:

To provide services to you; to undertake analysis of purchasing preferences; marketing purposes; to improve our customer service; to provide you with feedback; analysing customer feedback; to deal with complaints; tracking website activity; to contact customers if products or services become unavailable; to improve your experience on our website; to personalise communication with you; compliance with legal, regulatory and corporate governance obligations and good practice and; gathering information as part of investigations by regulatory bodies or in connection with legal proceedings or requests.

Systems used to process data

We gather information from you, from our website and from other systems such as, our computer networks and connections; our email; internet facilities; our telephones and voicemail.

Cookies

Our site uses cookies to distinguish you from other site users. This provides you with a good experience when you browse our site. When you use our website we may gather information about you through Internet access logs, cookies and other technical means. ‘Cookies’ are text files on your computer to collect Internet log information and user behaviour information. They track website usage and monitor website activity. The majority of web browsers (Firefox, Google Chrome, Internet Explorer, Opera and Safari) allow you to block cookies. Mobile handsets may have different setting explaining how to block cookies. Restricting cookies may impact on the functionality of our website.

 

Data subject rights  

Right of access

GDPR grants you (hereinafter referred to as the “data Subject”) the right to access particular personal data that we hold on you. This is referred to as a subject access request. We shall respond promptly and no later than one month after receiving your request unless we notify you otherwise explaining why we cannot meet your request within that timescale.

We will process the access request in line with the GDPR.

Right to rectification

You, the data subject, shall have the right to obtain from us, without undue delay, the rectification of inaccurate personal data we hold relating to you. Taking into account the purpose of the processing, you shall have the right to have incomplete personal data completed, including replacing that information. You should let us know what information it should be replaced with.

Right to ask us to stop contacting you with direct marketing

You can request for us to stop contacting you for direct marketing purposes at any time. If you wish to do so, you should contact us and notify us of the method (or all methods) you are unhappy with.

Right to erasure

You, shall have the right to obtain from us the erasure of personal data concerning you (except where we are legally obliged to retain such information) without undue delay.

Right to restriction of processing

Subject to exemptions you shall have the right to obtain from us restriction of processing where one of the following applies:

  1. You do not agree that the data held relating to you is accurate and your data will be restricted until the accuracy of the data has been verified;
  2. The processing is unlawful and you oppose the erasure of the personal data and instead request the restriction in its use
  3. We no longer need the personal data for the purpose of processing, but it is required by you for the establishment, exercise or defence of legal claims
  4. You have objected to the processing of your personal data pending the verification of whether there are legitimate grounds for us to override theses objections.

Notification obligation regarding rectification of erasure of personal data or restriction of processing

We shall communicate any rectification or erasure of personal data or restriction of processing as described above to each recipient to whom the personal data has been disclosed, unless this proves impossible or causes excessive cost. We shall provide you with information about those recipients if you request it (subject to any data protection restrictions concerning such disclosure)

Right to data portability

You shall have the right to receive your personal data, which you have provided to us, in a structured commonly used and machine-readable format and have the right to transmit this data to another controller, without hinderance from us.

Right to object

You shall have the right to object at any time to the processing of personal data concerning you; unless this relates to processing that is necessary for the purpose of a task carried out in the public interest or an exercise of official authority vested in us. We shall no longer process the personal data unless we can demonstrate compelling legitimate grounds for the processing which override the interests, rights and freedoms of you, the data subject, or for the establishment, exercise or defence of legal claims.

Should you wish to exercise any of these rights, please write to us at the address below and provide us with sufficient information so that we can clearly identify you. We may also require some proof of identity such as, a driving licence, passport together with a recent utility bill or bank statement. This is to ensure we do not release any of your personal data to anyone other than you.

Accuracy of information

In order to provide the highest level of customer service possible, we need to keep accurate personal data about you. We take reasonable steps to ensure the accuracy of any personal data or sensitive information we obtain. We ensure that the source of any personal data or sensitive information is clear, and we carefully consider any challenges and you can help us by informing us of these changes when they occur.

CCTV

We operate a CCTV network for the purposes of crime prevention and detection, safeguarding and training. We record CCTV images of you when you are on our premises or within their vicinity for your safety and security. Where a data subject can be identified, we will process such images as personal data.

Policy Changes

This privacy policy was first published on 1 May 2020 and last updated on that date.

This privacy Policy is regularly reviewed. This is to make sure that we continue to meet the highest standards and to protect your privacy. We reserve the right, at all times, to update, modify or amend this Policy. We suggest that you review this Privacy Policy from time to time to ensure you are aware of any changes we may have made; however, we will not significantly change how we use information you have already given us without your prior agreement.

How to contact us  

If you have any questions, concerns or complaints about this Privacy Policy or our handling of your personal data, you can contact us by email: sales@worsteadestate.com or by telephone: 01692 536226.

You can also write to us using the following address:

 

Worstead Farms Ltd

Holly House

Smallburgh

Norwich

Norfolk

NR12 9NB

 

If you are unsatisfied with the response, you can contact Worstead Farms Ltd Data Protection Officer at 01692 536226. However, you also have the right to lodge a complaint with the Information Commissioners Office who may be contacted online at: https://ico.org.uk/concerns or by using their helpline: 0303 123 1113.

 

Delivery Charges & Estimated Delivery Times

Order before 10am Monday – Thursday for next day delivery*. Orders placed Friday – Sunday will be delivered the following Tuesday.

*Depending on Location some orders may take 1 – 3 days for delivery and delivery will be charged.

Please note we do not post out on Saturdays, Sundays or bank holidays and in times of extreme busy periods orders can take a little longer to process than normal.

Your parcel will be sent via DPD Local.

 

Delivery & Returns FAQs

WILL I RECEIVE MY MEAT FRESH OR FROZEN?
All our products are frozen and will be delivered frozen. This is why it is very important that you are in to sign for your delivery. If you are not going to be in you can request your items to be left in a safe place but this is at your own risk.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

Order before 10am Monday – Thursday for next day delivery*. Orders placed Friday – Sunday will be delivered the following Tuesday.

However, in times of extreme busy periods orders can take a little longer to process than normal.

WILL YOU DELIVER TO MY WORK ADDRESS?
We can deliver to your permanent residential address or your place of employment. If you want your delivery to reach you at work, you need to be confident that someone will be there to take receipt of the goods as the package will be delivered to the place, not the person.

DO YOU HAVE A FARM SHOP?
No, we do not have a farm shop. All orders have to be made online.

CAN I RING UP AND PLACE AN ORDER?
Yes

CAN I COLLECT MY ORDER TO AVOID THE DELIVERY CHARGE?
Yes, but this will need to be order over the phone on 01692 536226.

HOW WILL I KNOW IF MY ORDER HAS BEEN RECEIVED?
After you hit the Submit button you will receive a message confirming the order. You will also receive an email as confirmation that the order has been placed. Please allow up to 30 minutes for this email to arrive.

I HAVE RECEIVED A FAULTY ITEM, WHAT SHOULD I DO?
Please email us at sales@worsteadestate.com with your name, address and a photo of the damaged item.

AN ITEM IS MISSING FROM MY ORDER
Regrettably mistakes can happen, if the invoice states an item should be in your parcel but it’s not, please contact us at sales@worsteadestate.com  within 5 days of receiving your order, and we will rectify the mistake as quickly as possible.

I HAVE RECEIVED AN INCORRECT ITEM IN MY ORDER, WHAT SHOULD I DO?
Please provide us with a photo and a short description of the error and include name, address and phone number to sales@worsteadestate.com so we can deal with the issue as quickly as possible.

WHAT IS YOUR RETURNS POLICY?
Faulty products: Under the Consumer Rights Act you have a right to reject goods that are unsatisfactory quality, unfit for purpose or not as described, and get a full refund up to 30 days from receipt. If possible, please advise us of any problems within 5 working days of receipt so we can put things right as soon as we can. Subject to inspection and acceptance by us, we will refund or provide a replacement as applicable.

Non-faulty products: To be reasonable, if non-faulty goods have been returned to us in a non-re-sellable condition, we reserve the right to refuse a refund. Also, please note we can only make refunds in all instances via the credit/debit card used for the original transaction.

We’re afraid we cannot refund the cost of postage incurred by returning the item(s) to us, nor refund the original cost of delivery, unless of course we agree that you have received damaged or faulty goods. If the items are damaged or appear faulty, please return them to us at the address below (or send us a photograph in the first instance): Worstead Farms Ltd, Holly House, Smallburgh, Norwich, Norfolk, NR12 9NB

I WAS OUT WHEN MY ITEM WAS DELIVERED, WHAT SHOULD I DO?
Please always be in to sign for your item, but If you were out when your items were delivered, they can be left in a safe place. Please leave any delivery details in the ‘Order Notes’ section when ordering.

MY ITEMS HAVE NOT ARRIVED
Please call us on: 01692 536226

If the delivery information you provided was incorrect we have no obligation to re-deliver.

In the unlikely event of a lost parcel please contact us within 10 days.
Refunds cannot be made after 10 days.

If you have not received your parcel please contact us on 01692 536226

HOW DO I RETURN AN ITEM?

You can return your items purchased online to us by post.

Please note it is very important to include your name and contact details with the return. Failure to do this will result in a delay in processing your return.
You will need to pay the appropriate post charge, please make sure you obtain a receipt as proof of post and keep this until your refund is confirmed.

 

Privacy and Cookie Policy

We take great care to protect and preserve the privacy of all visitors to our website. Unless it is expressly provided to us, we do not collect personal data from any visitor. We do not sell, share or otherwise provide personal data to third parties in any way. We do not send you communications unless you give us permission to do so.

Anonymous aggregate information relating to site usage may be collected to evaluate the performance of the website. This does not include any personally identifiable information.

The Data Protection Act

We have a legal duty under the Data Protection Act to protect any information we collect from you. We therefore use appropriate technologies to safeguard your data, and have rigorous security standards to prevent any unauthorised access to it.

External links

This site contains external links to other websites. This privacy policy only applies to this website. We therefore advise visitors to read the privacy statement of any site they move to, especially those which collect personal information.

 

Cookies

The Worstead Estate website uses cookies, which is standard practice on most websites. Without them we cannot deliver a high quality online experience. Some cookies collect anonymous information about your visit, which we use for monitoring purposes and to help us with future developments by understanding how our visitors use our website.

By using Worstead Estate website you consent to cookies being used. If you do not consent you must disable cookies but accept that your visit will be restricted to only browsing the public pages, and certain features will not work correctly.

 

Cookies set by Worstead Estate

Name: PHPSESSID

Purpose: Known as a session identifier, this allows our server to keep track of you as you navigate through the website so you don’t need to login twice for example. This is a strictly necessary cookie.

Typical content: 32 character string value (Example: ce859cde55799cce8c6de84fbeedb0a0)

Expires: When you close your browser

Name: woocommerce_cart_hash

Purpose: Helps WooCommerce determine when cart contents/data changes.

Expires: When you close your browser

Name: woocommerce_items_in_cart

Purpose: Helps WooCommerce determine when cart contents/data changes.

Expires: When you close your browser

Name: wp_woocommerce_session_

Purpose: Contains a unique code for each customer so that it knows where to find the cart data in the database for each customer.

Expires: 2 days

Name: woocommerce_recently_viewed

Purpose: Powers the Recent Viewed Products widget.

Expires: When you close your browser

Name: store_notice[notice id]

Purpose: Allows customers to dismiss the Store Notice.

Expires: When you close your browser

 

 

Disabling cookies

You can choose to disable cookies in your browser options. Below are instructions on how to do this in the most popular browsers.

Microsoft Internet Explorer

  • Click ‘Tools’ and then ‘Internet Options’ (If you don’t see ‘Tools’, press the ‘Alt’ key on your keyboard and it will show)
  • Click on the ‘Privacy’ tab
  • Select the appropriate setting

Mozilla Firefox

  • Click ‘Tools’ and then ‘Options’ (If you don’t see ‘Tools’, press the ‘Alt’ key on your keyboard and it will show; on a Mac you need to click ‘Firefox’ and then ‘Preferences’)
  • Click on the ‘Privacy’ tab
  • Next to ‘Firefox will:’ choose ‘use custom settings for history’
  • Select the appropriate setting

Safari

  • Click ‘Edit’ and then ‘Preferences’ (If you don’t see ‘Edit’, press the ‘Alt’ key on your keyboard and it will show; on a Mac you need to click ‘Safari’ and then ‘Preferences’)
  • Click on the ‘Privacy’ tab
  • Select the appropriate setting

Google Chrome

  • In the address bar type: chrome://chrome/settings/content
  • Select the appropriate setting

Microsoft Edge

  • Press the three dot ‘More Actions’ button
  • Select Settings and then Advanced Settings at the bottom of the page
  • In the dropdown menu for Cookies select preferred setting